All Systems Operational

dataforest Network Operational
Edge Network (affects all locations) Operational
DDoS Protection (affects all locations) Operational
Dedicated Servers (EQX-FR4 & DRT-FRA8) Operational
Datacenter MC-FRA01 Operational
Datacenter Core Routing & Switching Operational
Ceph Cluster Operational
Virtual Servers Operational
Dedicated Servers Operational
Plesk Web Hosting Operational
TeamSpeak3 Servers Operational
Network Storage Operational
Facilites Operational
Datacenter FC-FRA4 Operational
Datacenter Core Routing & Switching Operational
Dedicated Servers Operational
Facilites Operational
General Services Operational
Avoro CP & Support Operational
PHP-Friends CRM & Support Operational
Hotline Operational
Dedicated Control Panel Operational
IPMI VPN Operational
DDoS Manager Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DDoS Protection Software Update Sep 16, 2026 16:00-18:00 CEST

We will carry out maintenance on our DDoS protection infrastructure.

What we are doing
We will deploy software updates to our redundant scrubbing cluster. Filter appliances will be taken out of production and updated one by one to ensure mitigation capacity is always sufficient. After each update, functionality will be verified before we move on to the next filter.

Expected impact
No customer impact is expected, but it cannot be ruled out entirely. Idle (inactive) connections/sessions may time out; active ones should not, as they are synchronized during the startup of a new software release. If you notice anything unusual, such as timeouts of active sessions or the inability to connect to your server, please contact our support.

Affected customers
All IP prefixes routed through our DDoS protection (which is the default).

Fallback plan
Should the update fail and cause issues, we will disconnect the respective filters within a few seconds.
Posted on Sep 14, 2026 - 21:27 CEST

vnode16 (PHP-Friends) Sep 19, 2026 22:00 - Sep 20, 2026 01:00 CEST

We need to carry out maintenance on the host system vnode16 which is containing PHP-Friends G1/G2 VMs. The VMs will be migrated to other (identical or better) host systems which involves a short downtime (depending on the disk size of the VM, about 5 minutes per 50 GB). Customers may check in our control panel (SolusVM) if they have any VMs running on vnode16.

To minimize the impact for affected customers, we migrate one VM after another and we will do it over night only (22:00 CEST - 01:00 CEST).

Please make always sure that your VM is configured to be "reboot resistant", so that all software you need starts at boot time and is stopped cleanly when the host system sends an ACPI shutdown signal.
Posted on Sep 06, 2026 - 20:54 CEST

DE-CIX Frankfurt Peering Sep 21, 2026 23:00 - Sep 22, 2026 06:00 CEST

The internet exchange DE-CIX has announced maintenance on its Frankfurt peering platform.

When our own port is affected by such maintenance, we gracefully reroute the affected traffic in advance. Our port is not affected by this maintenance, so no action is required from our side.

Please note: DE-CIX Frankfurt is one of the world's largest internet exchanges. Other networks affected by the maintenance may not reroute their traffic in advance, potentially causing connectivity issues on paths to or from dataforest even though our own network remains fully operational.

We have seen this during previous DE-CIX maintenance windows and publish this notice as a precaution. Such issues occur outside our control and cannot be prevented or resolved by us.
Posted on Sep 08, 2026 - 18:16 CEST

Sep 15, 2026

No incidents reported today.

Sep 14, 2026

Partial Packet Loss in DDoS Protection Infrastructure
Resolved - At the previously specified times, an incorrect handling of dynamic attack pre-filtering during specific, very large DDoS attacks overwhelmed some of our filtering appliances, causing the issues described in this post.

A permanent fix was deployed at 21:00, which has since been successfully verified under real-world traffic conditions. We can confirm that no further issues occurred other than those detailed here.
Sep 14, 22:31 CEST
Update - The issue recurred at 20:39 for a few seconds, but with less impact as only one of our POPs was affected. We are still working on a permanent solution; our temporary fix has already reduced the impact.
Sep 14, 20:50 CEST
Update - We have updated the initial version of this post, as we originally assumed that only one of our POPs was affected. In fact, both were.
Sep 14, 17:05 CEST
Monitoring - At 16:25, 16:32, and 16:35, a particular DDoS attack overloaded the DDoS filters at both POPs, causing temporary packet loss. A temporary fix has been implemented, and we are working on a permanent solution. Unprotected traffic was unaffected.
Sep 14, 16:47 CEST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Telephone System Migration
Completed - The scheduled maintenance has been completed.
Sep 3, 22:13 CEST
Update - According to our telephony provider, the earlier service disruption of our hotline has been resolved. We have been able to confirm this in initial tests.

We do not know exactly when our telephone availability was first affected, but based on the information currently available, we assume that the disruption began at around 10:11. According to our telephony provider, normal service had been restored by 11:48 at the latest.

Our planned migration to the new platform has not yet taken place.
Sep 1, 12:01 CEST
Update - Independently of the planned migration, our telephony provider is currently experiencing a major service disruption. As a result, our telephone availability may currently be impaired.

At this time, we do not know whether the current outage is related to the planned migration of our account. If you need to contact us, please use a ticket or email.
Sep 1, 11:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 00:00 CEST
Scheduled - Our telephone system is expected to be migrated to a new technical platform by our telephony provider in the early morning hours of September 1, 2026.

We have prepared for the migration and tested the new platform in advance. Nevertheless, temporary limitations to our telephone availability cannot be completely ruled out during a migration of this kind.

Our ticket systems will remain available as usual throughout the migration.

If you experience any issues when trying to reach us by phone, please contact us via ticket or email. In addition to the reason for your call, please include a detailed description of the issue you encountered, the exact time of the call, and the phone number you called from. This information will help us investigate any potential issues with our telephone system as quickly as possible.

We will keep you updated here on the progress of the migration.
Aug 29, 22:43 CEST
DDoS Protection Software Update
Completed - The scheduled maintenance has been completed.
Sep 3, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 15:30 CEST
Scheduled - We will carry out maintenance on our DDoS protection infrastructure.

What we are doing
We will deploy software updates to our redundant scrubbing cluster. Filter appliances will be taken out of production and updated one by one to ensure mitigation capacity is always sufficient. After each update, functionality will be verified before we move on to the next filter.

Expected impact
No customer impact is expected, but it cannot be ruled out entirely. Idle (inactive) connections/sessions may time out; active ones should not, as they are synchronized during the startup of a new software release. If you notice anything unusual, such as timeouts of active sessions or the inability to connect to your server, please contact our support.

Affected customers
All IP prefixes routed through our DDoS protection (which is the default).

Fallback plan
Should the update fail and cause issues, we will disconnect the respective filters within a few seconds.
Sep 1, 11:23 CEST

Sep 2, 2026

Partial Outage of Avoro VMs and Control Panel Functionality
Postmortem - Read details
Sep 6, 23:59 CEST
Resolved - VNC access was restored at 22:37, followed by the reinstallation feature at 01:00. All previously affected control panel functionality has now been restored.
Thank you for bearing with us while we worked to restore these services.
Sep 2, 01:10 CEST
Update - Basic control panel functionality was restored at 18:50, including starting and stopping VMs as well as booting from mounted ISOs. Creating and restoring backups is also possible again.
We are continuing to work on restoring VNC access and the reinstallation feature.
Sep 1, 19:44 CEST
Monitoring - All affected VMs have been back online on replacement hardware for the past 10 minutes. Restoration was completed in well under 30 minutes, significantly faster than the previously estimated recovery time of up to two hours.
We are now working to restore the control panel functionality.
Sep 1, 13:38 CEST
Identified - Two of our Avoro VM hosts, epyc7513-1 and epyc9374f-8, are currently experiencing an outage. The majority of Avoro VMs are not affected by the host outage itself. Customers can check the customer area to see whether any of their VMs are running on the affected hosts.

VM control functions such as starting, stopping, and reinstalling are currently unavailable for all Avoro customers, as this functionality depends on the affected hosts.

Affected VMs will be restarted on replacement hardware as soon as possible. We expect this process to take up to two hours. Individual VMs may be restored significantly earlier, as they will be brought back online sequentially.

We will share further details as soon as they become available.
Sep 1, 13:01 CEST

Sep 1, 2026

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