All Systems Operational

dataforest Network Operational
Edge Network (affects all locations) Operational
DDoS Protection (affects all locations) Operational
Dedicated Servers (EQX-FR4 & DRT-FRA8) Operational
Datacenter MC-FRA01 Operational
Datacenter Core Routing & Switching Operational
Ceph Cluster Operational
Virtual Servers Operational
Dedicated Servers Operational
Plesk Web Hosting Operational
TeamSpeak3 Servers Operational
Network Storage Operational
Facilites Operational
Datacenter FC-FRA4 Operational
Datacenter Core Routing & Switching Operational
Dedicated Servers Operational
Facilites Operational
General Services Operational
Avoro CP & Support Operational
PHP-Friends CRM & Support Operational
Hotline Operational
Dedicated Control Panel Operational
IPMI VPN Operational
DDoS Manager Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DE-CIX Frankfurt Peering Sep 21, 2026 23:00 - Sep 22, 2026 06:00 CEST

The internet exchange DE-CIX has announced maintenance on its Frankfurt peering platform.

When our own port is affected by such maintenance, we gracefully reroute the affected traffic in advance. Our port is not affected by this maintenance, so no action is required from our side.

Please note: DE-CIX Frankfurt is one of the world's largest internet exchanges. Other networks affected by the maintenance may not reroute their traffic in advance, potentially causing connectivity issues on paths to or from dataforest even though our own network remains fully operational.

We have seen this during previous DE-CIX maintenance windows and publish this notice as a precaution. Such issues occur outside our control and cannot be prevented or resolved by us.

Posted on Sep 08, 2026 - 18:16 CEST

[FC-FRA4] Power Infrastructure Upgrades Oct 12, 2026 08:00 - Oct 23, 2026 17:00 CEST

Start: 12.10.2026, 08:00 CEST
End: 23.10.2026, 17:00 CEST

Power infrastructure upgrades will be carried out at FC-FRA4 across two phases. The work is intended to improve redundancy and operational stability while providing additional capacity for future growth. No downtime is planned for connected systems.

From 12.10.2026 to 16.10.2026, the power feeds of distribution systems A and B will be modified to improve selectivity and operational safety. The work will be performed sequentially, with only one power path being worked on at a time. During each respective phase, the affected power path will be supplied by the datacenter's diesel generator system, while UPS protection remains active throughout generator operation.

As this phase involves switching and work on the active power infrastructure, a small residual risk remains. In the (unlikely and unexpected) event of a disruption affecting the respective path, some rack feeds will become unavailable.

From 19.10.2026 to 23.10.2026, additional electrical supply lines will be installed, tested and commissioned to expand the site's power infrastructure and provide additional capacity.

We will provide an update should any unexpected impact occur.

Posted on Sep 19, 2026 - 16:15 CEST

Sep 20, 2026

Completed - We were unable to migrate all vnode16 VMs during tonight's maintenance window. We are stopping now as scheduled. A follow-up maintenance window for the remaining VMs will be announced shortly and is planned for next week.
Sep 20, 01:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 CEST
Scheduled - We need to carry out maintenance on the host system vnode16 which is containing PHP-Friends G1/G2 VMs. The VMs will be migrated to other (identical or better) host systems which involves a short downtime (depending on the disk size of the VM, about 5 minutes per 50 GB). Customers may check in our control panel (SolusVM) if they have any VMs running on vnode16.

To minimize the impact for affected customers, we migrate one VM after another and we will do it over night only (22:00 CEST - 01:00 CEST).

Please make always sure that your VM is configured to be "reboot resistant", so that all software you need starts at boot time and is stopped cleanly when the host system sends an ACPI shutdown signal.

Sep 6, 20:54 CEST

Sep 19, 2026

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Completed - The maintenance has been postponed.
Sep 17, 12:55 CEST
Scheduled - We have to carry out maintenance work on our network storage infrastructure to resolve a critical issue with the underlying RAID system.

This product is primarily intended and used as external backup storage for managed servers and web hosting platforms. During the maintenance window, existing backups will be temporarily inaccessible, and no new backups can be created.

Some customers utilize the network storage for other active workloads. You can verify if you are affected by checking your server for any active mounts beginning with nfs-xxxxx.php-friends.de.

Sep 16, 22:26 CEST

Sep 16, 2026

Completed - The scheduled maintenance has been completed.
Sep 16, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:00 CEST
Scheduled - We will carry out maintenance on our DDoS protection infrastructure.

What we are doing
We will deploy software updates to our redundant scrubbing cluster. Filter appliances will be taken out of production and updated one by one to ensure mitigation capacity is always sufficient. After each update, functionality will be verified before we move on to the next filter.

Expected impact
No customer impact is expected, but it cannot be ruled out entirely. Idle (inactive) connections/sessions may time out; active ones should not, as they are synchronized during the startup of a new software release. If you notice anything unusual, such as timeouts of active sessions or the inability to connect to your server, please contact our support.

Affected customers
All IP prefixes routed through our DDoS protection (which is the default).

Fallback plan
Should the update fail and cause issues, we will disconnect the respective filters within a few seconds.

Sep 14, 21:27 CEST

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Resolved - At the previously specified times, an incorrect handling of dynamic attack pre-filtering during specific, very large DDoS attacks overwhelmed some of our filtering appliances, causing the issues described in this post.

A permanent fix was deployed at 21:00, which has since been successfully verified under real-world traffic conditions. We can confirm that no further issues occurred other than those detailed here.

Sep 14, 22:31 CEST
Update - The issue recurred at 20:39 for a few seconds, but with less impact as only one of our POPs was affected. We are still working on a permanent solution; our temporary fix has already reduced the impact.
Sep 14, 20:50 CEST
Update - We have updated the initial version of this post, as we originally assumed that only one of our POPs was affected. In fact, both were.
Sep 14, 17:05 CEST
Monitoring - At 16:25, 16:32, and 16:35, a particular DDoS attack overloaded the DDoS filters at both POPs, causing temporary packet loss. A temporary fix has been implemented, and we are working on a permanent solution. Unprotected traffic was unaffected.
Sep 14, 16:47 CEST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.