In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 2026 - 23:00 CEST
Sep 24, 2026 - 23:00 CEST
Scheduled - Start: 24.09.2026, 23:00 CEST
End: 25.09.2026, 03:00 CEST
We will upgrade our DRT-FRA8 PoP by replacing the site's Juniper MX edge router with a new device. This will significantly increase our backbone and DDoS protection capacity at this PoP. Only customers connected locally at DRT-FRA8 are expected to experience downtime.
Who is affected:
Directly affected (downtime): All BGP, GRE, IP Transit, and dedicated server customers connected locally at DRT-FRA8 (identifiable by the server's hostname).
Indirectly affected (no downtime): All other customers. Temporary reroutings of some peering connections may result in slightly increased latency. Traffic and DDoS protection will be handled by our secondary PoP EQX-FR4. Our available backbone capacity will be reduced by roughly half but remains sufficient for the expected traffic levels. As usual, a residual risk remains when working on critical backbone infrastructure.
Fallback Plan:
In the highly unlikely event of a critical failure at our secondary PoP before the new router is fully operational, we will immediately abort the migration and restore service via the existing router within 30 minutes. The same applies to any production issues with the new router.
Maintenance schedule & impact for DRT-FRA8:
• Up to 30 minutes: We will disconnect the PoP from the dataforest network and validate correct rerouting behaviour. Local customers will remain online but without connectivity to other dataforest locations. To avoid blackholing, drain your services at this PoP at the start of the maintenance window if possible.
• Up to 60 minutes: Full disruption for all local connections and servers at DRT-FRA8. In parallel, we will perform necessary software updates on the site's core switches to avoid a separate maintenance window. Depending on your connectivity, service may be restored and interrupted multiple times during this timeframe.
• Up to 30 minutes: We will integrate the PoP back into the dataforest network. Once complete, connectivity will be fully restored and traffic can be routed back to this PoP.
The durations are estimates for each step and do not represent fixed start or end times within the maintenance window.
Customer action suggested (DRT-FRA8 only):
• BGP, GRE & IP Transit Customers: Please actively reroute traffic away from your DRT-FRA8 sessions for the entire maintenance window to avoid disruptions or traffic blackholing.
• High-Availability Workloads: We strongly recommend temporarily draining affected nodes from your global load balancing prior to the maintenance.
During the maintenance, our team will focus on the work itself rather than providing live status updates. We will report the actual duration of each step and any issues encountered once the maintenance is complete.
Sep 24, 2026 23:00 - Sep 25, 2026 03:00 CEST
End: 25.09.2026, 03:00 CEST
We will upgrade our DRT-FRA8 PoP by replacing the site's Juniper MX edge router with a new device. This will significantly increase our backbone and DDoS protection capacity at this PoP. Only customers connected locally at DRT-FRA8 are expected to experience downtime.
Who is affected:
Directly affected (downtime): All BGP, GRE, IP Transit, and dedicated server customers connected locally at DRT-FRA8 (identifiable by the server's hostname).
Indirectly affected (no downtime): All other customers. Temporary reroutings of some peering connections may result in slightly increased latency. Traffic and DDoS protection will be handled by our secondary PoP EQX-FR4. Our available backbone capacity will be reduced by roughly half but remains sufficient for the expected traffic levels. As usual, a residual risk remains when working on critical backbone infrastructure.
Fallback Plan:
In the highly unlikely event of a critical failure at our secondary PoP before the new router is fully operational, we will immediately abort the migration and restore service via the existing router within 30 minutes. The same applies to any production issues with the new router.
Maintenance schedule & impact for DRT-FRA8:
• Up to 30 minutes: We will disconnect the PoP from the dataforest network and validate correct rerouting behaviour. Local customers will remain online but without connectivity to other dataforest locations. To avoid blackholing, drain your services at this PoP at the start of the maintenance window if possible.
• Up to 60 minutes: Full disruption for all local connections and servers at DRT-FRA8. In parallel, we will perform necessary software updates on the site's core switches to avoid a separate maintenance window. Depending on your connectivity, service may be restored and interrupted multiple times during this timeframe.
• Up to 30 minutes: We will integrate the PoP back into the dataforest network. Once complete, connectivity will be fully restored and traffic can be routed back to this PoP.
The durations are estimates for each step and do not represent fixed start or end times within the maintenance window.
Customer action suggested (DRT-FRA8 only):
• BGP, GRE & IP Transit Customers: Please actively reroute traffic away from your DRT-FRA8 sessions for the entire maintenance window to avoid disruptions or traffic blackholing.
• High-Availability Workloads: We strongly recommend temporarily draining affected nodes from your global load balancing prior to the maintenance.
During the maintenance, our team will focus on the work itself rather than providing live status updates. We will report the actual duration of each step and any issues encountered once the maintenance is complete.
Sep 24, 2026 23:00 - Sep 25, 2026 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 2026 - 11:00 CEST
Sep 24, 2026 - 11:00 CEST
Scheduled - Start: 24.09.2026, 11:00 CEST
End: 25.09.2026, 09:00 CEST
We will carry out maintenance on our network storage infrastructure to permanently resolve an issue with the underlying RAID system.
The network storage is primarily used as external backup storage for managed servers and web hosting platforms. During the maintenance window, existing backups will be temporarily inaccessible, and no new backups can be created.
Additionally, booting from ISO images will be unavailable for Avoro VMs. We strongly recommend fully unmounting any ISOs before the maintenance begins to prevent the VM from becoming unmanageable via the customer portal.
Some customers also use the network storage for active workloads. You can check whether you are affected by looking for active mounts beginning with nfs-xxxxx.php-friends.de on your server.
Sep 24, 2026 11:00 - Sep 25, 2026 09:00 CEST
End: 25.09.2026, 09:00 CEST
We will carry out maintenance on our network storage infrastructure to permanently resolve an issue with the underlying RAID system.
The network storage is primarily used as external backup storage for managed servers and web hosting platforms. During the maintenance window, existing backups will be temporarily inaccessible, and no new backups can be created.
Additionally, booting from ISO images will be unavailable for Avoro VMs. We strongly recommend fully unmounting any ISOs before the maintenance begins to prevent the VM from becoming unmanageable via the customer portal.
Some customers also use the network storage for active workloads. You can check whether you are affected by looking for active mounts beginning with nfs-xxxxx.php-friends.de on your server.
Sep 24, 2026 11:00 - Sep 25, 2026 09:00 CEST
Monitoring - An issue at our EQX-FR4 PoP caused brief packet loss between 20:17:30 and 20:22:30 CEST. Traffic handled through our DRT-FRA8 PoP continued to operate normally throughout the incident, meaning a large part of our overall traffic was not affected.
Across our network, total traffic dropped by around 40% for approximately one minute at the beginning of the incident. During recovery, we observed another much shorter drop of around 40% between 20:20:26 and 20:20:38. Within the following two minutes, traffic returned to normal levels.
The issue was alerted internally at 20:22, followed by an incident call shortly after. During the investigation, we identified a likely root cause and implemented a first fix. The situation has remained stable since then.
We will follow up within the next two days with a detailed postmortem, including the root cause and further corrective actions.
Sep 24, 2026 - 00:30 CEST
Across our network, total traffic dropped by around 40% for approximately one minute at the beginning of the incident. During recovery, we observed another much shorter drop of around 40% between 20:20:26 and 20:20:38. Within the following two minutes, traffic returned to normal levels.
The issue was alerted internally at 20:22, followed by an incident call shortly after. During the investigation, we identified a likely root cause and implemented a first fix. The situation has remained stable since then.
We will follow up within the next two days with a detailed postmortem, including the root cause and further corrective actions.
Sep 24, 2026 - 00:30 CEST
Investigating - Between 20:18 and 20:23, we observed two brief periods of packet loss at one of our two PoPs, which affected some connections. Everything has been stable since then, and we're investigating the cause.
Sep 23, 2026 - 20:36 CEST
Sep 23, 2026 - 20:36 CEST
dataforest Network
Under Maintenance
Edge Network (affects all locations)
Under Maintenance
DDoS Protection (affects all locations)
Operational
Dedicated Servers (EQX-FR4 & DRT-FRA8)
Under Maintenance
Datacenter MC-FRA01
Under Maintenance
Datacenter Core Routing & Switching
Operational
Ceph Cluster
Operational
Virtual Servers
Operational
Dedicated Servers
Operational
Plesk Web Hosting
Under Maintenance
TeamSpeak3 Servers
Operational
Network Storage
Under Maintenance
Facilites
Operational
Datacenter FC-FRA4
Operational
Datacenter Core Routing & Switching
Operational
Dedicated Servers
Operational
Facilites
Operational
General Services
Under Maintenance
Avoro CP & Support
Under Maintenance
PHP-Friends CRM & Support
Operational
Hotline
Operational
Dedicated Control Panel
Operational
IPMI VPN
Operational
DDoS Manager
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DDoS Protection Software Update Sep 25, 2026 17:00-18:00 CEST
Start: 25.09.2026, 17:00 CEST
End: 25.09.2026, 18:00 CEST
We will carry out maintenance on our DDoS protection infrastructure.
What we are doing
We will deploy software updates to our redundant scrubbing cluster. Filter appliances will be taken out of production and updated one by one to ensure mitigation capacity is always sufficient. After each update, functionality will be verified before we move on to the next filter.
Expected impact
No customer impact is expected, but it cannot be ruled out entirely. Idle (inactive) connections/sessions may time out; active ones should not, as they are synchronized during the startup of a new software release. If you notice anything unusual, such as timeouts of active sessions or the inability to connect to your server, please contact our support.
Affected customers
All IP prefixes routed through our DDoS protection (which is the default).
Fallback plan
Should the update fail and cause issues, we will disconnect the respective filters within a few seconds.
Posted on Sep 24, 2026 - 21:04 CEST
End: 25.09.2026, 18:00 CEST
We will carry out maintenance on our DDoS protection infrastructure.
What we are doing
We will deploy software updates to our redundant scrubbing cluster. Filter appliances will be taken out of production and updated one by one to ensure mitigation capacity is always sufficient. After each update, functionality will be verified before we move on to the next filter.
Expected impact
No customer impact is expected, but it cannot be ruled out entirely. Idle (inactive) connections/sessions may time out; active ones should not, as they are synchronized during the startup of a new software release. If you notice anything unusual, such as timeouts of active sessions or the inability to connect to your server, please contact our support.
Affected customers
All IP prefixes routed through our DDoS protection (which is the default).
Fallback plan
Should the update fail and cause issues, we will disconnect the respective filters within a few seconds.
Posted on Sep 24, 2026 - 21:04 CEST
[FC-FRA4] Power Infrastructure Upgrades Oct 12, 2026 08:00 - Oct 23, 2026 17:00 CEST
Start: 12.10.2026, 08:00 CEST
End: 23.10.2026, 17:00 CEST
Power infrastructure upgrades will be carried out at FC-FRA4 across two phases. The work is intended to improve redundancy and operational stability while providing additional capacity for future growth. No downtime is planned for connected systems.
From 12.10.2026 to 16.10.2026, the power feeds of distribution systems A and B will be modified to improve selectivity and operational safety. The work will be performed sequentially, with only one power path being worked on at a time. During each respective phase, the affected power path will be supplied by the datacenter's diesel generator system, while UPS protection remains active throughout generator operation.
As this phase involves switching and work on the active power infrastructure, a small residual risk remains. In the (unlikely and unexpected) event of a disruption affecting the respective path, some rack feeds will become unavailable.
From 19.10.2026 to 23.10.2026, additional electrical supply lines will be installed, tested and commissioned to expand the site's power infrastructure and provide additional capacity.
We will provide an update should any unexpected impact occur.
Posted on Sep 19, 2026 - 16:15 CEST
End: 23.10.2026, 17:00 CEST
Power infrastructure upgrades will be carried out at FC-FRA4 across two phases. The work is intended to improve redundancy and operational stability while providing additional capacity for future growth. No downtime is planned for connected systems.
From 12.10.2026 to 16.10.2026, the power feeds of distribution systems A and B will be modified to improve selectivity and operational safety. The work will be performed sequentially, with only one power path being worked on at a time. During each respective phase, the affected power path will be supplied by the datacenter's diesel generator system, while UPS protection remains active throughout generator operation.
As this phase involves switching and work on the active power infrastructure, a small residual risk remains. In the (unlikely and unexpected) event of a disruption affecting the respective path, some rack feeds will become unavailable.
From 19.10.2026 to 23.10.2026, additional electrical supply lines will be installed, tested and commissioned to expand the site's power infrastructure and provide additional capacity.
We will provide an update should any unexpected impact occur.
Posted on Sep 19, 2026 - 16:15 CEST