VNC access was restored at 22:37, followed by the reinstallation feature at 01:00. All previously affected control panel functionality has now been restored. Thank you for bearing with us while we worked to restore these services.
Posted Sep 02, 2026 - 01:10 CEST
Update
Basic control panel functionality was restored at 18:50, including starting and stopping VMs as well as booting from mounted ISOs. Creating and restoring backups is also possible again. We are continuing to work on restoring VNC access and the reinstallation feature.
Posted Sep 01, 2026 - 19:44 CEST
Monitoring
All affected VMs have been back online on replacement hardware for the past 10 minutes. Restoration was completed in well under 30 minutes, significantly faster than the previously estimated recovery time of up to two hours. We are now working to restore the control panel functionality.
Posted Sep 01, 2026 - 13:38 CEST
Identified
Two of our Avoro VM hosts, epyc7513-1 and epyc9374f-8, are currently experiencing an outage. The majority of Avoro VMs are not affected by the host outage itself. Customers can check the customer area to see whether any of their VMs are running on the affected hosts.
VM control functions such as starting, stopping, and reinstalling are currently unavailable for all Avoro customers, as this functionality depends on the affected hosts.
Affected VMs will be restarted on replacement hardware as soon as possible. We expect this process to take up to two hours. Individual VMs may be restored significantly earlier, as they will be brought back online sequentially.
We will share further details as soon as they become available.
Posted Sep 01, 2026 - 13:01 CEST
This incident affected: General Services (Avoro CP & Support) and Datacenter MC-FRA01 (Virtual Servers).