Our telephone system is expected to be migrated to a new technical platform by our telephony provider in the early morning hours of September 1, 2026.
We have prepared for the migration and tested the new platform in advance. Nevertheless, temporary limitations to our telephone availability cannot be completely ruled out during a migration of this kind. Our ticket systems will remain available as usual throughout the migration.
If you experience any issues when trying to reach us by phone, please contact us via ticket or email. In addition to the reason for your call, please include a detailed description of the issue you encountered, the exact time of the call, and the phone number you called from. This information will help us investigate any potential issues with our telephone system as quickly as possible.
We will keep you updated here on the progress of the migration.
Posted Aug 29, 2026 - 22:43 CEST
This scheduled maintenance affects: General Services (Hotline).