According to our telephony provider, the earlier service disruption of our hotline has been resolved. We have been able to confirm this in initial tests.
We do not know exactly when our telephone availability was first affected, but based on the information currently available, we assume that the disruption began at around 10:11. According to our telephony provider, normal service had been restored by 11:48 at the latest.
Our planned migration to the new platform has not yet taken place.
Posted Sep 01, 2026 - 12:01 CEST
Update
Independently of the planned migration, our telephony provider is currently experiencing a major service disruption. As a result, our telephone availability may currently be impaired.
At this time, we do not know whether the current outage is related to the planned migration of our account. If you need to contact us, please use a ticket or email.
Posted Sep 01, 2026 - 11:18 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 01, 2026 - 00:00 CEST
Scheduled
Our telephone system is expected to be migrated to a new technical platform by our telephony provider in the early morning hours of September 1, 2026.
We have prepared for the migration and tested the new platform in advance. Nevertheless, temporary limitations to our telephone availability cannot be completely ruled out during a migration of this kind.
Our ticket systems will remain available as usual throughout the migration.
If you experience any issues when trying to reach us by phone, please contact us via ticket or email. In addition to the reason for your call, please include a detailed description of the issue you encountered, the exact time of the call, and the phone number you called from. This information will help us investigate any potential issues with our telephone system as quickly as possible.
We will keep you updated here on the progress of the migration.
Posted Aug 29, 2026 - 22:43 CEST
This scheduled maintenance affected: General Services (Hotline).